FAQ 2016-12-14T11:38:33+00:00

FAQ

What is Driveoff’s business model? 2015-11-02T12:24:01+00:00

Driveoff adds an administration fee to each written request for payment, which is sent to an owner of a vehicle that has been registered by a forecourt as having been involved in a drive off or NMOP incident. When the outstanding bill is paid, Driveoff forwards the amount related to the unpaid fuel to the forecourt. The administrative fees added are within the legislative limits of the region/country in which Driveoff operates. Usually this is determined by law or market standards. Driveoff has taken UK legal advice, which confirms the viability of this approach in the UK market.

When do we receive money for paid incidents? 2015-11-02T12:23:31+00:00

Driveoff creates an invoice and delivers payment once a month along with detailed output about usercases.

Is it possible to retrieve statistical output? 2015-11-02T12:22:07+00:00

Yes, Driveoff offers simple and advanced statistical output to help organisations use the platform as a tool that can prevent new incidents.

How much customization do you offer? 2016-12-14T11:38:33+00:00

Each client can get its own customization to suit local needs. We offer special data fields to be registered on usercases, customized data output for statistics/reports, white label payments sites, branded platform, etc.

What happens if a vehicle owner does NOT pay, even though several reminder letters have been received? 2015-11-02T12:20:26+00:00

The Driveoff platform is built to follow up diligently on unpaid fuel bills to maximise the likelihood that payments is received before the usercase is considered overdue. In cases where we do not succeed in receiving payment within a reasonable time frame, a usercase is forwarded to local debt collection partners or to the police, if appropriate.

Who can use Driveoff? 2015-11-02T12:18:49+00:00

Driveoff is built to suit all forecourts that do not see prepayment as a viable solution.

How can vehicle owners make payments? 2015-11-02T12:18:00+00:00

The Driveoff platform is customised to suit local requirements. In most countries payments can be created from one of our local online payment websites via credit cards such as MasterCard, Visa etc. I some countries we also offer direct bank transfers.

What equipment is required to be installed on our sites? 2016-12-14T11:38:33+00:00

Driveoff can be accessed from any PC/Mac with a regular web browser. Some features can also be accessed from iPad/tablet or smartphones.

Does the system distinguish between employees and managers? 2016-12-14T11:38:33+00:00

The Driveoff platform is built to solve different needs within forecourt organisations. The most commonly used roles on the platform are Forecourt Manager, District Manager and Employee. Some clients also have a central business support/head quarter role configured.

How does Driveoff work? 2015-11-02T12:16:33+00:00

From a regular web browser, a forecourt manager or employee can login and report an incident by creating a usercase. Once the relevant data is registered (reg. no, amount, date etc.), Driveoff will handle the case, by looking up vehicle owner data, contact the vehicle owner by letter and explain the situation. Most cases will be closed and payment received. In case the registration plates have been stolen, Driveoff has different alternative actions to handle the case, including filing the incident with the relevant police force.

What is the difference between a drive off and an NMOP incident? 2015-11-02T12:15:59+00:00

Driveoff does not distinguish between a drive off and an NMOP (no means of payment) incident. From our perspective, a usercase should be created once a vehicle has taken on fuel from a forecourt without paying for it.

What is Driveoff? 2015-11-02T12:05:05+00:00

Driveoff offers a service to forecourts to help them reduce losses on unpaid fuel bills. If an incident occurs forecourts can use an online platform to create a ‘usercase’. Driveoff then handles all communication with the vehicle owner from initial dialogue to payment handling.