From a regular web browser, a forecourt manager or employee can login and report an incident by creating a usercase. Once the relevant data is registered (reg. no, amount, date etc.), Driveoff will handle the case, by looking up vehicle owner data, contact the vehicle owner by letter and explain the situation. Most cases will be closed and payment received. In case the registration plates have been stolen, Driveoff has different alternative actions to handle the case, including filing the incident with the relevant police force.