Driveoff adds an administration fee to each written request for payment, which is sent to an owner of a vehicle that has been registered by a forecourt as having been involved in a drive off or NMOP incident. When the outstanding bill is paid, Driveoff forwards the amount related to the unpaid fuel to the forecourt. The administrative fees added are within the legislative limits of the region/country in which Driveoff operates. Usually this is determined by law or market standards. Driveoff has taken UK legal advice, which confirms the viability of this approach in the UK market.
Driveoff creates an invoice and delivers payment once a month along with detailed output about usercases.
Yes, Driveoff offers simple and advanced statistical output to help organisations use the platform as a tool that can prevent new incidents.
Each client can get its own customization to suit local needs. We offer special data fields to be registered on usercases, customized data output for statistics/reports, white label payments sites, branded platform, etc.
The Driveoff platform is built to follow up diligently on unpaid fuel bills to maximise the likelihood that payments is received before the usercase is considered overdue. In cases where we do not succeed in receiving payment within a reasonable time frame, a usercase is forwarded to local debt collection partners or to the police, if appropriate.
Driveoff is built to suit all forecourts that do not see prepayment as a viable solution.
The Driveoff platform is customised to suit local requirements. In most countries payments can be created from one of our local online payment websites via credit cards such as MasterCard, Visa etc. I some countries we also offer direct bank transfers.
Driveoff can be accessed from any PC/Mac with a regular web browser. Some features can also be accessed from iPad/tablet or smartphones.
The Driveoff platform is built to solve different needs within forecourt organisations. The most commonly used roles on the platform are Forecourt Manager, District Manager and Employee. Some clients also have a central business support/head quarter role configured.
From a regular web browser, a forecourt manager or employee can login and report an incident by creating a usercase. Once the relevant data is registered (reg. no, amount, date etc.), Driveoff will handle the case, by looking up vehicle owner data, contact the vehicle owner by letter and explain the situation. Most cases will be closed and payment received. In case the registration plates have been stolen, Driveoff has different alternative actions to handle the case, including filing the incident with the relevant police force.
Driveoff does not distinguish between a drive off and an NMOP (no means of payment) incident. From our perspective, a usercase should be created once a vehicle has taken on fuel from a forecourt without paying for it.
Driveoff offers a service to forecourts to help them reduce losses on unpaid fuel bills. If an incident occurs forecourts can use an online platform to create a ‘usercase’. Driveoff then handles all communication with the vehicle owner from initial dialogue to payment handling.